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Industry · B-04 / 16

Digital solutions for health & medical.

GP, dentist, naturopath, physio, psycho, midwife, care, occupational, speech, gynecologist — 10 practice sectors, one system. 24/7 online appointment booking, recall reminders, SMS reminders against no-shows, patient portal. Medical confidentiality & GDPR-compliant, German servers.

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10 Practice sectors · one system
24/7 Online appointments · outside hours
−80 % No-shows with SMS reminder
2–3 w Time-to-live · from setup

Practice management with heart — and with a system.

Patients book appointments online, get automatic SMS reminders, see wait times live. Recall reminders for check-ups and prophylaxis go out automatically. Practice administration runs in the background — no extra task for reception or check-in.

We don't build a second Doctolib platform, but your own system on your domain. Patient data belongs to you, not to us. Medical confidentiality & GDPR — all observed, servers in Germany (Hetzner Falkenstein, ISO 27001).

Online appointments SMS recall Medical confidentiality GDPR
Practice back-office — appointment calendar, patient list, recall overview at a glance
Typical problems

What costs practices time and money every month.

Four problems almost every practice knows — and for which proven solutions have long existed.

Phone rings every 30 seconds

Reception barely manages patients at the counter because the phone keeps ringing. 60–120 calls per day, half of them: reschedule or request an appointment. Online booking takes that over automatically.

Losses: 2–4 reception hrs / day

No-shows cost 20–40% of consultation time

Without SMS reminder: 1 in 6 patients doesn't show. With a full schedule that means several lost appointments per day — significant revenue loss through empty slots and tied-up staff and treatment capacity. Reminders cut this to 1–2%.

Losses: significant weekly revenue

Recall forgotten — patients don't come back

Prophylaxis every 6 months, check-up annually, control after 12 weeks — who sends the reminder? Usually no one. Regular patients are lost simply because they forget to come back.

Losses: 10–30% regular patients / year

GDPR risk with WhatsApp & Excel

Appointments in a WhatsApp group, patient list in Excel on the practice PC, prescription orders via email to Gmail accounts. On audit: fines up to 4% of annual revenue possible.

Risk: substantial fines possible
Practice sectors

10 practice types — each with its own needs.

From the GP with 2,000 patients to the midwife practice with home visits. We know the specifics and adapt modules accordingly.

01 / 10

GP practice

Online appointments, prescription request via patient portal, live waiting-room display, automatic quarterly recall.

Online appt. Prescription SMS
02 / 10

Naturopath

Online intake form, appointment reminder, self-pay billing (VAT-exempt under §4 UStG), digital file card.

Intake Self-pay CRM
03 / 10

Dental practice

Automatic prophylaxis recall every 6 months, digital bonus booklet, professional cleaning follow-ups, self-pay & statutory in parallel.

Recall Bonus book KZV
04 / 10

Physiotherapy

Remedy prescriptions with ICD-10 codes, follow-up appointments, private & statutory patients in parallel, GKV prescription tracking.

Prescription ICD-10 Series
05 / 10

Psychotherapy

Online appointments with waiting list (initial consultation), GOÄ/EBM codes, self-pay billing, anonymous preliminary enquiry possible.

Waiting list GOÄ SMS
06 / 10

Midwife practice

Pregnancy tracking per trimester, home visits in the route plan, postpartum appointments, antenatal courses with registration.

Tracking Routes Courses
07 / 10

Outpatient care service

Route planning with route optimization, staff clock-in via app on site, MDK-compliant care documentation, relatives portal.

Routes MDK Clock-in
08 / 10

Occupational therapy

Remedy position codes (multi-treatment), follow-up therapy auto-scheduled, children's & adult treatment separated, therapy reports.

Remedies Follow-up Reports
09 / 10

Speech therapy

Children's intake forms for parents online, SMS reminder before children's appointments, parents portal with exercise material, prescription tracking.

Parents portal Intake SMS
10 / 10

Gynecology

Annual automatic check-up recall, cancer screening reminder, pregnancy file, discreet online booking & waiting room display.

Check-up Recall Preg. file
Recommended modules

These modules fit practices.

Most practices start with 2–3 modules. Extension any time, without data migration.

M-03

Appointment booking 24/7

Online appointments outside surgery hours. Initial consultation, follow-up, home visit — bookable separately, with buffer times.

View module
M-05

SMS reminder & recall

98% open rate. Appointment reminders against no-shows, prophylaxis recall, check-up reminder — automatic.

View module
M-04

Practice website & SEO

Own website with online booking instead of a Doctolib profile. Local SEO for „[city] [specialty]", accessible.

View module
M-06

Staff & shift planning

Reception, MFA, therapists — who's in when. Vacation requests, clock-in times, DATEV export for the tax adviser.

View module
M-07

Patient CRM

Patient master data centralized, digital intake form, treatment history, notes system under medical confidentiality.

View module
M-08

Self-pay management

For naturopaths, self-pay practices and private practices: SEPA direct debit for subscription models (e.g. therapy packages), invoicing.

View module
In use

This is what it looks like in practice.

Online booking for the patient and practice back-office for reception — both from the same system, synced in real time.

Online appointment booking — patient picks specialty, date, time and enters insurance data
With the patient

Book appointment online · 24/7 · no call

Patient opens the practice website, picks the type of treatment (initial consultation, follow-up, check-up), date, time. Enters insurance data, gets instant confirmation as SMS and ICS calendar entry. SMS reminder 24 hours before cuts no-shows to 1–2%.

Practice back-office — day calendar, waiting room status, recall list, patient notes
At reception

Day calendar · waiting room status · recall live

Reception sees the day calendar at a glance, can check in patients with a click („waiting"), mark for treatment („in treatment"), settle („done"). Waiting room display shows patients live who's up. Recall list with due check-up reminders at a glance.

Frequent questions

What practices ask most often.

Is this worth it for my small or mid-sized practice too? +
Yes — the system scales from solo practice to a practice community with 50+ employees. You pay a flat rate instead of a license per practitioner, need no IT team of your own and can start small. Setup is individual and tailored to your practice.
Do I need IT training or can my practice team use it straight away? +
Usable straight away. Operation runs in the web browser, intuitive like online banking, and on the smartphone like a normal app. Typically 1–2 hours of training are enough. We provide a short onboarding video and run a live training with reception, MFA and practitioners.
Does it also work on the road on the smartphone? +
Fully mobile-capable. Native apps for iOS and Android or as a web app on any phone. Check the calendar, release recall, call patient back — all from on the road too. Key functions work on shaky signal and sync automatically later.
How do my existing patients and data get into the system? +
The standard path is Excel/CSV import. We take care of it at setup: patient master data, appointment lists, exports from your practice software. For larger migrations we support with custom adaptation — you don't have to type any patient file in by hand.
How is my patient data protected? Medical confidentiality & GDPR? +
Servers in Germany. Hosting at Hetzner Falkenstein (ISO 27001), transport with TLS 1.3, data at rest encrypted with AES-256; sensitive fields additionally. You get a DPA under Art. 28 GDPR, no transfer to third countries, no marketing tracking. Medical confidentiality and GDPR are mapped cleanly technically and organizationally.
How long does setup take? +
Base package 2–3 weeks, full practice package 4–8 weeks — depending on scope. We recommend step-by-step introduction: first online booking & SMS reminder, then patient management, then recall automation and website.
What sets you apart from Doctolib or Jameda? +
Three clear differences. (1) Own domain, no competition next to you — on your booking page the patient doesn't see the practice next door suggested. (2) Patient data belongs to you, not to the platform — no lock-in, full export rights. (3) Flat rate instead of per practitioner and no commission per referred patient.
Can we connect our existing practice management? +
Yes — via standard interfaces. We don't replace any PVS, but extend your existing practice software (e.g. CGM Albis, MediStar, t2med, Tomedo, DAMPSOFT) with online booking, recall and patient portal. Appointment sync and patient master data go via common interfaces — telematics infrastructure (KIM/TI) remains a matter for your PVS provider, we don't touch that.
How do I reduce no-shows with SMS recall? +
Automatic 24-hour reminder by SMS or email before every appointment — patient confirms or reschedules with one click. Plus check-up and recall reminders (e.g. „dental cleaning due", „check-up in 6 months") automatically at the defined interval. From experience: no-show rate halves, recall patients return measurably more often.

Ready to get your practice out of phone mode?

30-minute initial call — free and no obligation. We look at your practice workflows, clarify the connection to your PVS and tell you honestly whether the system pays off for your practice size.

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