Phone rings during the appointment
You're mid-appointment — and the phone rings. Either you pick up (customer in the chair waiting) or you ignore it (potential booking lost). 15–20 times a day.
Losses: 1–2 staff hours / dayThe customer picks service, staff member and slot on your website — at night, on weekends, from work. SMS reminder 24 hours before cuts no-shows by up to 80%. You stay in control, but skip the phone stress.
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The customer picks: service → staff → time slot. Confirmation email with ICS attachment for the calendar, SMS reminder the day before. You see everything at a glance, can block, free up, reschedule.
No more double bookings, no more "phone tag" mid-cut, no more forgotten reminders.
Four problems every hairdresser, therapist or garage owner knows — and that an online booking system makes go away completely.
You're mid-appointment — and the phone rings. Either you pick up (customer in the chair waiting) or you ignore it (potential booking lost). 15–20 times a day.
Losses: 1–2 staff hours / dayHairdressers often have no-show rates of 10–15%, therapy practices similar. For every appointment you lose the full treatment revenue — and a staff member is still standing around.
Losses: significant monthly revenueYou have 3 staff members, each with their own Excel calendar or notebook. Who booked what, when? Double bookings follow — and awkward conversations with the customer.
1–3 double bookings / weekWorking customers want to book in the evening, on weekends or during lunch. If that's only by phone during business hours — they give up and go to a competitor with online booking.
30–40% of inquiries lostThree for the customer, one automatic — and you no longer need to pick up the phone.
The customer lands on your booking page. Picks from your service catalog: "Women's cut" or "Toning" or "Full coloring" — duration and price visible.
Picks a staff member (or "any, soonest slot") and sees every free slot for the next 4 weeks — breaks, sick days, vacation automatically blocked.
Name, email, phone. If you want: optional deposit via Stripe/PayPal as a safety net. Confirmation email with ICS attachment — the customer drops the appointment straight into their calendar.
24 hours before the appointment: automatic SMS with date, time, service and option to reply ("YES" or "CANCEL"). No-shows drop by 60–80%.
One screen for the staff calendar, one SMS on the phone — that's all it takes.
You see every appointment at a glance — color-coded per staff member. Drag & drop to reschedule, click blocks for lunch and sick days. Sync to staff phones via iCal.
The SMS arrives at the right time (you choose: 24h, 12h, 2h). With date, time, staff, service. Replying "CANCEL" is enough — the appointment is auto-released, the slot goes back online.
Standard. Extensions possible: treatment history, intake forms, loyalty cards, etc.
Your booking page is always open — at night, on weekends, on holidays. The customer picks from the available slots you define in the back office.
Regulars can pick "their" person, others get auto-assigned to the soonest free staff member. Skill filter possible: "Coloring only with Maria or Lisa".
Every service has its own duration (15 / 30 / 60 / 90 min) and price. The system calculates automatically: a 90-min appointment needs 90 free minutes, no half-hour hopping.
Configurable: 24h / 12h / 2h before. Includes "YES"/"CANCEL" reply option. Cuts no-shows by 60–80% according to industry studies.
Right after booking: email with appointment details and ICS attachment. One click — the appointment lands in iCal, Google Cal, Outlook. Calendar reminders the day before automatic.
Every staff member gets a private iCal link. Appointments appear automatically in their personal phone calendar — even when they aren't logged in.
Daily lunch break 12:00–13:00? Sick on Thursday? Vacation next week? One click and it's blocked — the system never even offers those slots.
Customers can cancel or reschedule themselves — up to X hours before (you choose). Within that window: phone only. Cancelled slots are released back online immediately.
Fully booked? The customer adds themselves to the waiting list. When a slot frees up: automatic SMS to the first 3 on the list. First click wins.
Wherever customers need an appointment up front — from hairdresser to auto repair.